1. Introduction
Move Me UAE ("we", "us", or "our") operates movemeuae.com and provides moving and packing services across the United Arab Emirates. This Privacy Policy explains how we handle information when you visit our website, request a quote, or use our services.
2. Information We Collect
We may collect the following types of information:
- Contact details — name, phone number, email address, and move addresses you provide via our contact form, phone, WhatsApp, or email.
- Move-related information — property type, move date, inventory details, and special instructions needed to prepare an accurate quote.
- Technical data — IP address, browser type, device information, pages visited, and referral source collected through analytics tools (e.g. Google Analytics).
- Communications — records of calls, emails, and messages related to your enquiry or booking.
3. How We Use Your Information
We use collected information to:
- Respond to enquiries and provide moving quotes
- Schedule, coordinate, and deliver moving services
- Communicate about your booking, including updates and confirmations
- Improve our website, services, and customer experience
- Comply with legal obligations in the UAE
4. Cookies & Analytics
Our website may use cookies and similar technologies to analyse traffic and improve performance. You can control cookies through your browser settings. We use Google Analytics to understand how visitors interact with our site. Analytics data is aggregated and does not personally identify you unless combined with information you voluntarily submit.
5. Sharing Your Information
We do not sell your personal information. We may share data only with trusted service providers who assist us in operating our website or delivering services (e.g. hosting, email), and only to the extent necessary. We may also disclose information if required by UAE law or to protect our legal rights.
6. Data Retention
We retain contact and booking information for as long as needed to fulfil the purpose for which it was collected, including legal, accounting, and dispute-resolution requirements. Enquiry data that does not result in a booking may be deleted after a reasonable period.
7. Data Security
We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you not to send sensitive financial information via unsecured channels.
8. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at movemeuae7@gmail.com. We will respond within a reasonable timeframe in accordance with applicable UAE regulations.
9. Third-Party Links
Our website may contain links to third-party sites (e.g. social media). We are not responsible for the privacy practices of those sites. Please review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related questions, contact:
Move Me UAE
Al Nahda Building, Dubai, UAE
Email: movemeuae7@gmail.com
Phone: +971 52 383 2579
Questions? Contact Move Me UAE at movemeuae7@gmail.com or +971 52 383 2579.
